Depending on how you interact with us, we may collect and process information including:

• your name;
• postal address;
• email address;
• telephone number;
• date of birth or age where relevant;
• membership details and membership status;
• information you provide when joining or renewing your membership;
• records of enquiries and correspondence;
• booking, event and competition information;
• payment and transaction information;
• information relating to incidents, accidents or complaints;
• CCTV images recorded at our premises;
• information you provide through social media;
• website usage and technical information;
• marketing preferences; and
• any other information you choose to provide to us.

We aim to collect only the information reasonably necessary for the relevant purpose.

We may use personal information to:

• administer club memberships;
• maintain accurate membership records;
• provide club facilities and services;
• manage bookings, competitions and events;
• respond to enquiries and requests;
• communicate important information to members and customers;
• process payments and maintain financial records;
• promote club activities and events;
• manage our website and social media presence;
• maintain the safety and security of our premises;
• prevent and investigate crime, fraud or misconduct;
• investigate accidents, incidents and complaints;
• establish, exercise or defend legal claims;
• meet legal, regulatory, accounting and insurance requirements; and
• operate and improve our business.

We will not use personal information for purposes that are incompatible with the reason it was collected unless we have a lawful reason to do so.

Crucible Newbury uses Memsec 7 to maintain and administer its membership database.

The information held may include your name, contact details, date of birth or age where relevant, membership details, membership status and other information reasonably required to manage your relationship with the club.

We use membership information to:

• create and maintain membership records;
• verify membership status;
• communicate with members;
• administer member benefits and services;
• manage renewals and membership administration; and
• maintain appropriate business and security records.

Access to membership information is limited to authorised persons who reasonably require it for legitimate club purposes.

We retain membership information only for as long as reasonably necessary for membership administration and any applicable legal, accounting or legitimate business purposes.

When you visit our website, certain technical information may be collected automatically.

This may include:

• your IP address;
• browser type;
• device type;
• operating system;
• pages visited;
• approximate visit times; and
• information about how you reached and used the website.

Our website may use cookies and similar technologies. Some cookies are necessary for the website to operate correctly. Other cookies may be used only where appropriate and, where required, with your consent.

You can manage cookies through your browser settings and, where provided, through the cookie controls displayed on our website.

We recommend that this Privacy Policy is used alongside a separate Cookie Policy or cookie notice containing details of the cookies actually used by the website.

From time to time, photographs or video may be taken at Crucible Newbury during events, competitions, exhibitions, broadcasts and other club activities.

These images may be used, where lawful and appropriate, to:

• report on club events and activities;
• promote Crucible Newbury;
• publish content on our website and social media pages;
• support press and media coverage; and
• record significant club events and achievements.

Where appropriate, we will provide information that photography or filming is taking place.

Where consent is the appropriate lawful basis, we will seek consent before using identifiable images.

Special care will be taken where images involve children or young people.

Professional television, streaming or media productions taking place at the club may operate under their own privacy arrangements, and the relevant production company or broadcaster may be responsible for its own processing of personal information.

We take reasonable technical and organisational measures to protect personal information against:

• unauthorised access;
• accidental loss;
• misuse;
• alteration;
• disclosure; and
• destruction.

Access to personal information is limited to people who reasonably need it for legitimate business purposes.

No system can guarantee absolute security, but we take reasonable steps to protect the information in our care.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including applicable legal, accounting, insurance and security requirements.

Different types of information may be retained for different periods. For example:

• active membership information is retained while your membership is current;
• some membership and transaction records may be retained after membership ends where necessary for legal, accounting or legitimate business purposes;
• enquiries and correspondence are retained only for as long as reasonably necessary;
• CCTV footage is normally retained for up to three months, unless it is required for an incident, investigation, insurance matter, legal claim or law enforcement request; and
• marketing information may be retained until you unsubscribe or object, subject to maintaining an appropriate record of that request.

We do not retain personal information indefinitely without a valid reason.

We may contact customers and members about club news, events, services and activities where we have a lawful basis to do so.

Where consent is required, we will ask for it.

You can ask us to stop sending direct marketing communications at any time by:

• using any unsubscribe option provided;
• contacting us directly; or
• emailing cruciblesports@hotmail.co.uk.

We may still send essential non-marketing communications where necessary, such as information relating to your membership, booking or an important service matter.

Our website may contain links to websites, services and social media platforms operated by other organisations.

We are not responsible for the privacy practices of external websites or platforms.

We recommend that you read the privacy information provided by those organisations before giving them personal information.

We may still send essential non-marketing communications where necessary, such as information relating to your membership, booking or an important service matter.

If you have a question about this Privacy Policy, how we use personal information or your data protection rights, please contact:

Crucible Sports Limited
Furlonh House, Hambridge Road
Newbury
Berkshire
RG14 5UT

Email: cruciblesports@hotmail.co.uk

Please provide enough information for us to understand and respond to your request.